We're here to help

Email Support

The fastest way to reach us. Send your question, feedback, or issue to our support team and we'll get back to you as soon as possible.

Common Issues

• Can't log in? Make sure you're entering the correct phone number and check that SMS messages aren't blocked on your device.
• OTP not arriving? Check that your carrier isn't blocking messages from toll-free numbers. Try requesting a new code after 60 seconds.
• Subscription not activating? Restore your purchases in the app under Settings → Subscription → Restore Purchases.
• Can't see your household? Make sure you've been invited by your house admin. Check your phone number matches the one they used to invite you.
• App crashing? Try closing and reopening the app. If the issue persists, delete and reinstall from the App Store.

Account Deletion

You can delete your Harmony House account and associated data anytime in the app: go to Settings → Account → Delete Account. Your personal data is deleted within 30 days.

Can't get into the app? Email us at hello@liveoak-labs.com with the subject line "Account Deletion Request" and include the phone number or email associated with your account.

Deleting your account doesn't cancel an App Store subscription. To stop future charges, cancel it in your iPhone's Settings under your Apple ID → Subscriptions.

Report a Bug

Found something that doesn't work right? We want to know. Email us at hello@liveoak-labs.com with a description of the issue, what you were doing when it happened, and your device model and iOS version. Screenshots are always helpful.

Feature Requests

Have an idea that would make Harmony House better? We'd love to hear it. Email us your suggestion — many of our best features have come directly from user feedback.